Wishing you an awesome Monday and a great week ahead. Did you know that yesterday was National Salesperson Day? (No worries – we can make EVERY day our day with the right attitude!) Ask yourself — What type of salesperson do you enjoy working with? What is the experience that you want? When you look for someone to handle your finances, or someone to work with you on a project, what do you look for? Do you just look for someone who is good at their job or do you want to have a connection with that person as well? In the past, it was called customer service. Just take care of my problems. Today, consumers are looking for an elevated customer experience.
When we engage the services of people to help with big decisions, taxes, investments, or even medical services, we want a person who is truly invested in the outcome and wants what’s best for us. That’s what everyone wants. Someone who is committed to making that experience that best possible experience.
Is that the level of service you deliver for your real estate clientele? Those who deliver exceptional service, as well as an extraordinary experiences are those who will truly pull out in front in an era when consumer expectation and is at an all-time high. It’s an amazing time to be in our industry. Make service your top priority and you’ll see your referral base expand!
Something to Think About
Creating the ultimate customer experience is the next competitive battleground. What will be your winning strategy?
Get creative! Craft at least one customer experience that will give you a competitive edge in 2020.
Words of Wisdom
Your most unhappy customers are your greatest source of learning. – Bill Gates
The customer experience is the next competitive battleground. – Jerry Gregoire
The goal as a company is to have customer service that is not just the best, but legendary. – Sam Walton
Everything starts with the customer. – Louis XIV
Customer service is an opportunity to exceed your customer’s expectations. – John Jantsch